Privacy Policy

Last updated: 6 October 2026

Splash Box Member is operated by KBM International Co., Ltd., Thonglor, Bangkok, Thailand. This policy explains how we handle personal information when you use the Splash Box member app and member web portal, including connected LINE services where you choose to use them.

What we collect and why

We use information you provide, membership and booking records, and service-use events to operate your account and studio services. Workout data read from Apple Health or Health Connect for the optional performance view stays on your device. Only if you separately turn on health sharing does the app send a weekly summary and, for each Splash Box class you attend, that class's average and maximum heart rate and active calories (described below). Body measurements, your AI coach profile and progress photos that you choose to enter or upload are different: they are sent to and stored by Splash Box.

Health data (Apple Health / Health Connect)

Connecting Apple Health on iOS or Health Connect on Android is optional. Only after your explicit permission, the app reads completed workouts, workout duration, average heart rate and active energy burned. Active energy excludes resting or basal calories. Health access is read-only: Splash Box never writes data to Health, does not request Android health write permissions, and does not use background health delivery. For the performance view, health results and class matching stay on your device and are never sent to our servers. Separately, in app versions that offer it, you may turn on health sharing for AI Advisor under its own consent: the app then also reads steps, sleep, resting heart rate and body weight, and sends Splash Box only a weekly summary (daily averages and totals for 7 days and your latest weight), never the detailed records. The summary is stored with your account, used to personalise Advisor replies, sent to Anthropic only as part of Advisor requests, and never used for advertising. In app versions that offer it, the same consent also lets the app send, for each Splash Box class you attend, your average and maximum heart rate and active calories during that class (from 5 minutes before it starts to 15 minutes after it ends); these figures are stored with your account, shown on your post-class summary, and not sent to Anthropic. Turning sharing off stops new data and deletes the stored summaries and class figures. You can use booking and membership features without connecting health. Disconnecting clears the app's local consent, results and matching cache; it does not delete the original records in Apple Health or Health Connect. You can also revoke access in your device's health permissions settings.

Manual progress and AI Advisor

You can optionally record weight, body-fat percentage, notes and progress photos, and you can optionally fill in an AI coach profile (sex, birth year, height, current and target weight, activity level, diet style, food restrictions and training notes). These entries are stored with your Splash Box membership; photos use private storage. When you use AI Advisor with your consent, your current question and recent conversation are sent to Anthropic's API together with your member information: your first name, sex and age, your AI coach profile, your body measurements including body-composition scans taken at the studio, your class attendance and personal training history, and relevant booking, membership, pass or purchase information. If you separately turn on health sharing, the weekly health summary is included too. Progress photos are never sent to Advisor. You can edit or delete your AI coach profile at any time and request deletion of other member data through support.

Advertising, analytics and tracking

The member app includes no advertising or cross-app tracking SDK. Splash Box uses app-use analytics for its own service and sends marketing messages only under the applicable member choices. WALC DESIGN does not reuse Splash Box member data for its other businesses. Manually entered body measurements, progress photos and data read from Apple Health or Health Connect are not used for advertising. The app uses camera access when you choose to take a progress photo. You can instead select an existing image. A photo is sent to Splash Box when you save the upload. Camera access does not grant permission to use photos for advertising or AI analysis. The native app does not request an advertising ID, address-book or microphone permission; optional web self check-in is described above.

Service providers and connected services

We use service providers for authentication, hosting, storage, email delivery, customer support and AI answer generation. WALC DESIGN supports Splash Box operations and analytics for Splash Box only, without reusing member data for other WALC businesses. When you use Advisor, Anthropic processes your conversation and the member information described above, including your profile, body measurements and training history, to generate a reply. Omise processes payment information when you check out; LINE processes information when you use connected LINE services. Data read from Apple Health or Health Connect for the optional performance view is not sent to these services; a weekly health summary reaches Anthropic only if you turn on health sharing for Advisor. We do not sell member data or use health information for advertising. Connected services may have their own privacy policies.

Your choices and requests

You can request access to or correction of your account information, ask about how it is used, and request deletion through support. We may need to verify that a request concerns your own account. Optional health access can be withdrawn without losing booking or membership access. Records that must be retained are handled as described below.

How long we keep your data

Splash Box's policy is to delete personal member data within 30 days after accepting an account-deletion request. The app currently records the request but does not itself erase data; staff must review and carry out deletion. Purchase and payment records are kept for 5 years under Thai Revenue Code recordkeeping rules. While an account remains active, manual body entries and progress photos have no automatic expiry. Question and answer text in our Advisor conversation log is cleared after 90 days; linked account identifiers and usage metadata may remain longer. Anthropic handles API input and output under the commercial retention terms applicable to our account.

Request account deletion

You can ask us to delete your Splash Box account and personal data at any time.

Request account deletion

Contact the operator

Contact Splash Box support and request help with your personal data