Class ticket refund & extension policy
Published 8 November 2026 · splash-ticket-2026-11-08-v3
For prepaid class and personal-training ticket packages purchased from Splash Box. Review your selected package’s validity before paying. Subscription and event-ticket terms are separate.
Refunds
Purchases are generally non-refundable for customer reasons, including schedule changes, early departure from Thailand, non-attendance or partly unused packages. Unused sessions do not automatically qualify for a cash or partial refund.
Extensions and freezes
If illness or travel prevents you from attending, contact us with your package, the affected dates and supporting evidence: a medical certificate or round-trip flight ticket. Requests are reviewed individually under the purchased package’s conditions and limits; submitting a request does not confirm approval or an extension period.
First-time promotional packages cannot be extended under the standard extension policy.
Paid validity extension
For regular ticket packages only, pay an additional THB 900 to extend validity by 30 days. This extends the expiry date; it is not a package freeze or a refund. The purchased package’s applicable conditions must be checked before processing.
First-time promotional tickets, including the THB 390 ticket, are not eligible for this paid extension.
Ticket-package extension allowances
- 5-session package: 7 extra days
- 10-session package: 14 extra days
- 20-session package: 30 extra days
The agreement lists 5-, 10- and 20-session packages. These allowances cover a sales agreement or a request to use remaining sessions without renewing; they are not applied automatically. Do not infer the same allowance for a different package size.
Package freezes
Applicable packages allow a free freeze of 15 days. A request must be recorded for each use.
For the applicable prepaid term packages: 1–3 months, 1 use; 6 months, 2 uses; 12 months, 4 uses. These limits apply separately to the free-freeze, medical and travel provisions.
A paid freeze of 30 days costs THB 500 per use, with no usage-count limit stated in the agreement. This is separate from the THB 900 validity-extension option.
Medical and travel provisions
A medical certificate must specify the exact recovery period.
Travel-based relief is limited to 30 days per trip. Provide the affected dates and round-trip flight evidence.
For the applicable prepaid term packages: 1–3 months, 1 use; 6 months, 2 uses; 12 months, 4 uses. These limits apply separately to the free-freeze, medical and travel provisions.
Transferring a package
Under the applicable agreement, transfer to family/a person with the same surname or an existing Splash Box member has no fee; transfer to another person costs THB 1000. Personal, non-transferable promotional terms still apply.
These provisions come from the 20 June 2024 package agreement and the Owner’s 8 November 2026 extension supplement. They do not replace current auto-renewing subscription or event-ticket terms, or retrospectively change an existing contract. The applicable package, remaining allowances and supporting records are checked before approval, payment or an expiry change.
When to activate your package
Activate your package within 15 days of purchase. Existing purchased agreements and separate subscription or event-ticket terms take priority where applicable.
Validity and class cancellations
Use your sessions within the validity shown for your package. Cancelling a class reservation is separate from cancelling a package purchase and follows the booking rules. An extension request does not automatically change the expiry date.
Existing agreements and exceptions
This notice does not retrospectively change an existing purchase agreement or limit rights required by applicable law. This includes qualifying medical circumstances supported by a doctor’s certificate and cases where the studio cannot provide the contracted service. Report incorrect or duplicate charges for review as well. Any applicable refund rights take priority over this general policy; the facts and applicable conditions must be checked.
Request a review or extension
Send your package details, affected dates and supporting document through official LINE @splashbox. The team will confirm the decision and any approved new expiry date in that conversation. No extension or refund is automatic.
Contact Splash Box on LINE